A detail-oriented professional with over 5 years in fraud detection, customer support, and platform management within banking and financial services. Skilled in managing complex cases, verifying identities, and operating advanced fraud detection platforms.
Specialized in detecting and managing fraud cases in banking environments through detailed analysis and verification.
Experience providing technical support and user assistance for digital banking products like Daviplata.
Skilled in operating and managing multiple banking platforms including CRM, AS400, and monitor systems.
Proficient in verifying identities and information to prevent fraud and ensure compliance.
Capable of clear and effective verbal and written communication, ensuring accurate reporting and documentation.
Banco Davivienda
Monitoreo antifraude de productos: cuentas de ahorro/corriente, tarjetas debito, créditos, banca virtual, procesos transaccionales nacionales e internacionales realizados por los usuarios tanto naturales, jurídicas y/o empresas., Gestión de desbloqueos, bloqueos, cancelaciones, aprobaciones de...
Daviplata
Atención y soporte a los usuarios y funcionarios del banco sobre el producto Daviplata., Manejo de plataformas CRM, SistemTicket, Redeban, Gmail, Excel.
Curso de ingles nivel B2
Tecnólogo en Ingeniería electrónica industrial
Bachiller Académico
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