Dedicated professional with extensive experience in customer service, reservations, and sales across healthcare, hospitality, and telecom sectors. Skilled in communication, conflict resolution, and CRM tools, committed to delivering exceptional client experiences.
Skilled in handling diverse customer inquiries, resolving issues efficiently, and ensuring high satisfaction levels.
Effective communicator with active listening skills, facilitating clear and empathetic interactions.
Experienced in coordinating travel and cruise reservations, supporting seamless guest experiences.
Proven ability to promote products and services, achieving sales targets and fostering customer loyalty.
CENTENE – MEDICAL MEMBER SERVICES
Provided phone assistance to health insurance members, handling sensitive information., Resolved inquiries regarding coverage, medical appointments, and benefits.
ROYAL CARIBBEAN INTERNATIONAL – RESERVATIONS & TRAVEL SERVICES
Managed individual and group reservations; supported travel agencies., Coordinated travel packages, cruise services, and additional guest requests.
KOODO – CANADIAN TELECOMMUNICATION SERVICES
Advised clients on mobile services and technical solutions., Used CRM tools for customer retention and issue resolution.
DISTELSA – TELEMARKETING FOR TIENDAS MAX
Engaged directly with customers to promote and close sales., Provided post-sale follow-up and customer service.
High School Diploma
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Proficient in CRM systems to manage client information, track interactions, and improve service delivery.
T-MOBILE (TEX T-MOBILE)
Sold and provided technical support for mobile products and services., Met monthly performance and customer satisfaction goals.
