Demonstrated experience with English.
Demonstrated experience with Word.
Demonstrated experience with Excel.
Demonstrated experience with Power Point.
IGT Solutions (United Airlines)
Answered more than 50+ calls daily, from passengers and customers, to book domestic and international flight reservations., Provided technical support to passengers booking flights and getting information on the United Airlines app/website., Handled passengers with inquiries about flight schedules, baggage policies, travel requirements, seats, airport services, upgrades, inflight services, and more., Helped passengers with the check-in process, issuing boarding passes, and ensuring compliance with travel documentation requirements., Addressed issues such as delays, lost baggage, or seat disputes, and finding quick solutions to enhance customer satisfaction., Assisted customers with flight bookings, ticket purchases, cancellations, and changes, both online and at airport counters., Ensured that airline policies, security measures, and regulations are communicated effectively to passengers.
Everise (Humana Insurance)
Acted as a bridge between members and medical professionals to ensure clear and effective communication, especially during complex medical discussions., Offered assistance and empathy in urgent situations, such as medical emergencies requiring coverage clarification., Provided technical support to members on the Humana/CenterWell Pharmacy app/website., Helped members understanding their coverage details, including benefits, exclusion and premiums., Explained insurance policies, assisted with medical benefits, drug coverage., Informed members about preventive care options, wellness programs, or updates in policy terms., Confirmed member’s eligibility for specific services or coverage.
Diploma
Technologist
High School
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Demonstrated experience with CRM.
Lean Solutions Group (RAS Logistics)
Answered more than 90+ calls to determine the location of loads and update customers in real time through the General Electric platform., Made over 50 calls to provide information on the trucks' routes that contained the appliances purchased by customers., Recorded customer order details on the General Electric platform so my colleagues could access them and provide relevant information to consumers., Sent an average of more than 15 emails daily to keep in touch with the warehouses' dispatchers and know the loads' movements.
Concentrix (Capital One Collections BIG)
Answered over 60+ calls to process credit card payments and remaining balances receivable., Educated clients on cut-off dates, collection dates, refinancing options, plans, and strategies to improve their credit situation., Registered notes about clients on the bank's platform, ensuring that all interactions and solutions provided were documented and available for future reference., Recovered debts of over five clients weekly to increase the company's profits by 5%.
BPO Leader SAS (Student Loan Forgiveness)
Generated sales and service leads through extensive research and screening of potential customers., Made over 400 prospecting calls strategically to obtain crucial and relevant information from potential clients., Played a crucial role in processing client requests and applying to student debt forgiveness programs, answering 80+ calls and 50+ emails, and providing comprehensive case follow-up.
Platinum Contact Center (Merchant Cash Advance)
Made over 400+ calls to generate sales, service leads, and loans for medium and small businesses., Provided support to International Sales Representatives and Account Executives in prospecting and creating a portfolio of qualified potential clients to comply with business plans, quotas, and payment strategies., Booked lead appointments for the sales team in the prospecting process.
