Dedicated professional with over a decade of experience in customer service, technical support, and sales across various industries. Skilled in troubleshooting, negotiation, and delivering exceptional client experiences.
Skilled in managing customer interactions, resolving issues efficiently, and ensuring high satisfaction levels.
Experienced in troubleshooting and resolving technical issues for retail and electrical equipment.
Proficient in negotiating payment plans and convincing prospects to engage with services.
Effective at communicating complex information clearly across diverse client and team interactions.
Wipro Technologies
I was a member of the property lease renewal team, our objective was to convince and assist our residents in the lease contract renewal process. Offering the benefit of a discount if renewing three months prior to the end date of their current agreement. showing a lot of empathy is how we would convince to renew another year with us. We would generate the contract and send it to them for signature and attach to their individual file in our system.
Colectivo Empresarial Bartolomeo (The Call Gurus)
I was part of an outbound team that would call prospects and convince them to speak with a professional and transfer them to this professional. Some of this professionals were assisting them with tax return process others were offering debt assistance programs and medical assistance programs.
ATÑT GRUPO SERVICIOS Y SOPORTE S DE RL DE CV
I was part of the collections department where we would have all inbound calls. The main reason customers would call in and speak with us was because they could not afford to pay their cell phone service bill. We would have to try and collect as much money as we could, as fast as we could and as humanly possible. We would offer different payment options based on their individual debt amount.
IBM DE MEXICO COMERCIALIZACION Y SERVICIOS
Automotive Technician
GED
Descubre otros profesionales con experiencia similar
Capable of handling multiple roles in fast-paced settings, maintaining quality and efficiency.
I was part of the technical support team that would assist Supermarket employees troubleshooting equipment that they would use on their day-to-day basis. Some of this equipment would include cash register, hand scanners, produce scale, and receipt printers. If I was not able to resolve the issue with the equipment, I would then dispatch a technician out to the facility so they can troubleshoot the device Hands-On and if unfixable order repairs or replacement.
FLASH-PER
I was part of the collections team for American Express customers. Mainly I was reaching out to try and collect on past due accounts. I would do negotiations with the customers and come to a payment solution fit for them.
Vidanta (SERVICIOS TURÍSTICOS EXCLUSIVOS)
I was part of an outbound call team. Our duties were to contact members that were not using their timeshare and convince them to vacation with us once more at any resort and destination they had access to based on their individual membership. We had personal goals as well as team goals, which we always exceeded.
VANGTEL MEXICO (intugo)
I was an appointment setter for car dealerships in the US of A. I would call prospects that were interested in some of the vehicles that the dealerships had available for sale and I would convince them to schedule a visit to do a test drive and come to negotiations with the sales representative at the dealership to obtain the vehicle.
SERVICIOS SSI INTEGRALES (teletech)
I was part of the T-Mobile campaign. In T-Mobile I worked in a fast paced environment where it was constant problem solving as a technician while providing excellent customer service to our customers resolving issues in a timely manner.
HISPANIC TELESERVICES DE GUADALAJARA
I was doing technical support for a company called EVgo. We assisted electric vehicles owners on using car charge stations for their first time or if there was an issue with the machine we would provide the nearest charge station. We also helped with basic billing questions, update personal information for their membership, and send them replacement access cards when theirs would get lost or damaged.
SYPTEL DEL NOROESTE - SERVICIOS TÉCNICOS ESPECIALIZADOS EMPRESARIALES SA DE CV
I was part of an answering service for hospitals and clinics in the US of A. I would speak to patients and gather information for the reason of their calls and call doctors or clinics and provide the information to the doctors or the assistants.
GRUPO TELVISTA
I was part of the customer service team for Metro pcs. Mainly assisting customers with billing questions, updating information, switching service to new device, and many other requests. This is where I learned the fundamentals of working in a call center type environment.
