David - Safety and Tech Support Analyst with over 3 years of experience in Customer Service and Safety Operations

Proficient in conducting comprehensive safety assessments and background checks to ensure compliance and safety.

Skilled in empathetic communication, conflict resolution, and providing technical support to diverse customer groups.

Experienced in using Power BI and MySQL to analyze data and generate actionable insights.

Capable of resolving technical issues related to devices, software, and network processes efficiently.

Responsible for identifying new prospects, conducting comprehensive background checks, managing the follow-up process throughout the selection cycle, and performing safety analysis including drug testing and risk assessments related to hiring decisions.

Responsible for handling escalation calls within the Safety Department, often assisting distressed or frightened customers. Ensured a calm, empathetic, and solution-focused approach to resolve high-priority safety concerns effectively and professionally.

Provided patient and empathetic technical support to elderly customers, assisting with device troubleshooting and managing phone number port-in and port-out processes.