Experienced in audiovisual production, AI-assisted content creation, and technical support, with a strong background in multimedia editing, voice acting, and network infrastructure. Adept at delivering high-quality media solutions and streamlining processes.
Proficient in creating and editing multimedia content using Adobe Premiere Pro, After Effects, and CapCut Pro.
Skilled in voice-over production and audio editing with Audacity and voice acting methodologies.
Experienced in utilizing AI tools like HeyGen and Flux to generate visual assets and videos efficiently.
Experienced in implementing and managing network infrastructure, providing technical support, and creating documentation.
Estudio Roca Digital
Production of audiovisual material for education, marketing and entertainment purposes.. Generated AI-assisted visual assets and videos using tools such as HeyGen and Flux to accelerate production.. Led end-to-end production of short-form marketing videos for local service businesses, from concept and hook creation through final edit.. Delivered bilingual content (English & Spanish) for international clients.. Script translation from English to Spanish and vice versa.
Lexmark Internacional
Planning and coordinating with Engineering in MEX and USA for printer toner functional tests.. Analyzed results, documented findings, and presented improvements to internal stakeholders with a keen eye for detail.. Created and led continuous improvement projects and presented to several committees, leveraging a self-learner mindset for fast acquisition of new skills.. Trained team members on test standards, workflows, and best practices to ensure consistent quality.
Avantius Technologies
Implemented and administered the network infrastructure.. Presented and trained several clients in software offered by the Company.. Created documentation and guides to standardize processes and reduce support overhead, applying team training & process documentation best practices.. Supported virtualized environments and infrastructure operations.
Photography
Voice Over Acting Methodologies
Computer Science
High School
Also being very clear and very descriptive, try to put in as much details in emails or text messages or instant messages just to make sure all the details and all the whatever we have talked about or we need to talk about or the plans are detailed enough so everybody is clear on what's being done.
I give out as many detailed instructions and being patient, giving as much information and step-by-step instructions so the person on the other end can be sure what to do and be very descriptive on what they should be looking for and what they should be clicking on.
I've done several remote jobs, remote assistant jobs, and I've used everything from Google remote desktop to spelling out the instructions and giving instructions over the phone just to assist with someone, assist someone with their technical issues or other issues, accessing websites or doing some other tasks.
That's my introduction. I've done a lot of tech work. I've done technical support, functional test support. I've done creative work. I've attended clients in both English and Spanish. I have no problem going bilingual, as you can see, and my experience is mostly with attending people doing customer service. I love doing that, helping others resolve their issues, and I always up for a challenge to resolve new ones.
I've worked with a lot of tech jobs, tech roles. I've picked up a lot of software. I've learned it pretty quickly, so I'm pretty adept at working with new software if I don't know it, but I can learn it really quick and I can investigate with uh there's a lot of resources now that I can help with learning it uh quicker.
Again, in my functional test role, I worked a lot with the tool crib department to pick up materials, supplies for the testing. I also did send out some testing material to other engineering areas, so I had to actually do deliveries, so both send out a delivery for of materials. So just with clear communication and a lot of emails and just scheduling a time for when it was assured that they would be there or I would be there to deliver or for them to send the material to us or have someone specific to send it to us to deliver to us.
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EDS de México
Provided first-contact technical support in English/Spanish to Delphi Automotive employees worldwide, ensuring first-pass quality & instruction adherence.. Trained new agents and collaborated on new procedures and technical solutions for the Knowledgebase, enhancing team training & process documentation.
ACS Inc.
Over the phone technical support in English/Spanish to 7-11 employees in USA and Canada.. Guided users in the analysis and correction of common computer issues.
I did functional testing for um printer toner, so we did concurrent testing, probably not dispatch, but we did manage several testing um jobs at the same time. So we had some priorities set by engineering, so that's how I based my decision on how to Prioritize and attend the different tests, um how to manage the tests to attend the different tests, and just working with engineering with the upper management just to know what the priorities were set and attend those.
Hi, I'm David. I am a freelancer from the north part of Mexico. I live in Ciudad Juarez. It is a border city with El Paso, Texas. I've been bilingual since very little. I've done tech support, customer support. I've been doing most of my work history is in support and doing creative work, technical work, working with computers, with testing functional testing.
