Dedicated IT Auxiliary with hands-on experience supporting USAID and Teleperformance. Skilled in troubleshooting, incident management, and user support, committed to ensuring seamless IT operations.
Skilled in diagnosing and resolving hardware and software issues to ensure optimal system performance.
Effective communicator with users, providing clear guidance and support to resolve technical issues.
Experienced in managing and resolving technical incidents efficiently to minimize operational disruptions.
Proficient in configuring, maintaining, and optimizing IT systems for continuous performance.
USAID
Supported device maintenance and day-to-day IT operations, troubleshooting hardware/software issues to minimize downtime for staff.. Diagnosed and resolved incidents via structured troubleshooting and remote/desk-side support, closing tickets efficiently.. Monitored system performance and performed basic configuration tasks (workstations, peripherals, user access) to ensure stable, secure operations.. Documented fixes and user guidance to reduce repeat issues and improve self-service adoption.. Managed a high-volume customer support queue in Salesforce, documenting cases accurately and prioritizing escalations to meet SLAs.. Resolved technical and account-related issues through structured troubleshooting and clear customer communication, improving first-contact resolution.
Teleperformance
Descubre otros profesionales con experiencia similar
