Diana - Sales and Customer Service Professional with 3+ years in Hospitality and BPO

Cali, Valle del Cauca Department, Colombiaen

Increased monthly sales through targeted upselling strategies at Restaurante Bar.

Provided personalized customer service, enhancing client satisfaction and loyalty.

Publicado en CazVid

Resumen

Dedicated sales and customer service specialist with experience in hospitality and BPO sectors. Skilled in upselling, personalized client advising, and conflict resolution, aiming to drive customer satisfaction and revenue growth.

Logros Clave

Handled cash, orders, and billing efficiently, ensuring smooth restaurant operations.

Habilidades

Sales PromotionIntermediate

Performed product promotion and upselling to boost sales and improve customer experience.

Customer ServiceAdvanced

Advised and assisted clients in various settings, focusing on effective communication and satisfaction.

Cash Handling & BillingIntermediate

Managed cash register, processed billing, and ensured accuracy in financial transactions.

Communication SkillsAdvanced

Utilized assertive communication and emotional intelligence to resolve conflicts and foster positive interactions.

Negotiation & Persuasion

Experiencia

Asesora de ventas

Restaurante Bar

01/02/2021 - 22/04/2022

Promoción de productos del menú a clientes nacionales y extranjeros., Aumento de ventas mensuales a través de estrategias de upselling., Manejo de caja, pedidos y facturación., Atención al cliente con enfoque en la experiencia gastronómica.

Agente de servicio al cliente

ALORICA COLOMBIA II S.A.S

19/08/2025 - 01/07/2026

Asesoría personalizada a clientes., Negociación Persuasiva capacidad para llegar a acuerdos de pago beneficiosos tanto para la empresa como para el deudor., Comunicación Asertiva transmitir firmeza sin caer en la agresividad, manteniendo un tono profesional y respetuoso., Inteligencia Emocional y...