Yosmar - NOC Operator with 5+ years of technical support and network monitoring

Española, New Mexico, United StatesRemotoen

Coordinated technical field teams ensuring efficient incident response and operational continuity.

Generated comprehensive reports using Power BI to facilitate strategic decision-making.

Publicado en CazVidAbierto a remoto

Resumen

Dedicated NOC specialist skilled in network performance analysis, incident coordination, and security systems management. Adept at leveraging diagnostic tools and data visualization for operational excellence.

Logros Clave

Monitored network stability and security through tools like Zabbix, NCE, and CCTV systems, maintaining high system availability.

Habilidades

Network MonitoringAdvanced

Utilized Zabbix, NCE, and other tools for continuous network performance monitoring and issue detection.

Data AnalysisAdvanced

Developed performance reports and analyzed system data to optimize network and operational efficiency.

Digital ProcessesIntermediate

Digitized documentation and reports to streamline operational workflows and data management.

Customer SupportIntermediate

Provided technical assistance and support to clients, ensuring timely resolution of network issues.

Security Surveillance

Experiencia

Digitador

Grupo Beta

2019 - 2020

Clasificación y organización de documentos físicos y digitales, verificación de datos, generación de informes

Operador NOC

TEK-COM

2022 - Actualidad

Brindar atención al cliente, asegurando un trato de calidad y dando seguimiento puntual a cada caso que se escala como afectación en el servicio, hasta garantizar su resolución., Coordinar al personal técnico de campo, organizando y supervisando las actividades necesarias para atender incidencias y...