Dedicated individual based in Santa Cruz de la Sierra, Bolivia, with a focus on developing key competencies and contributing positively to team goals. Open to growth opportunities.
Effective in conveying ideas clearly and fostering collaborative team interactions.
Quickly adjusts to new challenges and environments, maintaining productivity.
Eager to acquire new skills and knowledge to enhance professional growth.
Hello, I'm Eduardo. I'm a customer service professional based in Bolivia. My last job position, I worked for a U.S.-based company for more than a year as a customer service representative. In that job position, I handled more than 40 inbound calls and 10 outbound calls per day, explaining customers our policies, our website, our services, helping them order from us, and also helping them track their packages, fix any problem they have with their address or their delivery, and I also had to make sure all communication and procedures were done according to our company policies, so the customer, the company, and the warehouse could have the information they needed. On that company, I also had the opportunity to work with their own CRM system, antiquated system, so I'm pretty used to digital systems and I can adapt quickly to any tool or system you might use. I also work as an executive assistant for two different companies. The first one is Salvaterra, Consultora Salvaterra. The other one is Inducarne. Those two job positions, I was mostly in charge of delivering and submitting the enrollments for insurance and terminations to insurance companies. And I have also worked as an English teacher for two, three years while I was still studying at the university. I worked part-time. And I think that job experience gave me more responsibility and strong communication skills with people. I would say I'm a strong fit for the role because of my strong communication skills, my organizational skills, the fact that all the roles I have worked so far require efficiency, organization, and strong communication skills. Thank you very much.
In the previous company I worked for, we had our own CRM and ticketed system, so that's where I checked all the information about the orders. And for me to whether check an address was correct or not, I would use normally Google Maps. That was the most common tool we used. And we also used USPS tracking, UPS tracking, to check where the packages were exactly. And if we had to do any modification, we would contact the warehouse. It would be either via message or calling them. Or sometimes we would have to even contact the courier, the shipping company, to check the status of an order or to modify the address or any delivery detail.
And for the previous company I worked for, we had to deliver packages in Puerto Rico. So sometimes some customers wouldn't enter their address correctly, so what we did was check the address with the maps, sometimes ask them about information about their surroundings, so we could more or less tell where that person's address was. We had to correct them, we corrected that, but sometimes that address would not show on the maps, so what we did is offer the option for them to pick the package up at the closest USPS facility, and they would sometimes agree. And when they didn't, sometimes the package was returned to us, so we had to repeat the process, ask them for their address, check if that was showing on the maps or not, and then process the reshipment.
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I remember this time when a customer contacted us to check on her orders, and actually her orders were placed under different accounts, and they also had different addresses. So what I first did is compare them and I asked her which address was correct. She told me her last one was correct, so what I did is check which order was the latest, which order was the oldest, and which was the most urgent one. For example, one of them was being returned to us. It was actually near our warehouse, so what I did was process the order shipment. The second order was, I think, it wasn't yet near our warehouse, but it was on the... We were still within the time, so what we did in our company was like two shipments. The first one was from our warehouse overseas to our warehouse in the United States, so that second order was in our warehouse in the United States. So what I did is contact the warehouse for them to modify it. They modified the address and well, I notified the customer. And then her last order was the latest order, and we were within the time we promised to deliver that in, so that also had the correct address. So what I did is just tell her more or less the delivery date when she would receive them. And in these kind of situations, what I do is basically check the overall situation, check which task is more urgent, and that's the one I try to prioritize. And that way I can keep things running more smoothly and I can say I can be more organized that way. So I ensure that the most urgent tasks are completed first.
Hello, I am Eduardo. I am a bilingual customer service professional based in Bolivia. I have experience supporting US-based companies with high-volume call environments, helping customers understand our website, products, services, and helping them track their packages, ensuring all communication between the warehouse, customers, and the company was done correctly so everything could run smoothly. I have also experience with CRM systems and ticketed systems. That would be it. Thank you very much for watching my introduction.
