Eduardo - Customer Service & Interpreter with 10+ years of multilingual communication expertise

Communicates fluently in Spanish, English, French, and German, facilitating effective cross-cultural interactions.

Provides high-quality support and service in medical and pharmaceutical environments, ensuring client satisfaction and compliance.

Interprets medical information accurately, assisting healthcare providers and patients with multicultural understanding.

Troubleshoots IT issues on calls, chats, and emails, delivering on-the-spot solutions for a major pharmaceutical client.

Built rapport and closed sales for resort memberships, demonstrating persistence and rejection handling skills.

I completed the training and I was able to handle orders for medical and chemical equipment.

I assist doctors and medical staff to communicate effectively with their patients, with a deep multicultural understanding., Patients and providers alike have been amazed with my command and wide understanding of all linguistic variants in both languages.

I wrote several essays expressing my comprehension on Medical Interpretation., Our customers’ evaluations praised my communicative efficiency and my command of both languages, with the highest scores.

I completed all the training courses available to foster my knowledge, both in Medicine and in current privacy laws., All my evaluations met and exceeded the expectations set by the Quality Assurance department, and all of our customers were serviced with the most quality possible.

I solved Information Technology issues on calls, chats and emails for a major pharmaceutical company by consulting a variety of private and public resources and delivering individual solutions on the spot., I was able to secure our client, Eli Lilly, for the whole campaign by showing my...

Every day I used to manually dial at least one hundred telephone numbers to build rapport with American vacationers., I would sell memberships for exclusive resorts or I would upgrade their vacation package., I learned to face rejection and to be persistent until I could get results.

I designed the courses, created and adapted activities, taught and evaluated a wide variety of students., Their communicative skills improved according to their attendance., They developed a high independence for learning by consuming media at will.