Experienced data analyst specializing in financial services, proficient in data collection, analysis, and visualization to support strategic decision-making.
Performed complex data analysis to generate insights and support business decisions.
Created dashboards and visual reports using tools like Tableau and Power BI.
Utilized SQL for data extraction, manipulation, and reporting from relational databases.
Applied advanced Excel functions for data analysis, modeling, and reporting.
TCS
Taking calls for an energy company in Southern California, Explaining bills, disputes, and providing programs to help with bills, Sending out technicians for outages, Starting and ending services, creating new services for new constructions, Troubleshooting and explaining website usage, Listening to agents' calls, assisting struggling agents with metrics, Supervising the chat team, managing attendance, metrics, vacations, medical leaves, and coaching feedback
T-tech
Customer service for Dish, taking payments and making account changes, Handling customer service calls and tech support, troubleshooting issues
Herbalife Nutrition
Taking orders for distributors, Explaining account details and marketing plan levels to customers, Troubleshooting website issues, Reviewing flagged accounts and studying behavior through Excel sheets, Creating PowerPoint presentations of findings
Diploma
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Worked with cross-functional teams to gather requirements and deliver data solutions.
