Emmanuella - Project Manager at Mubella Limited

Expert in designing and implementing strategic plans to optimize project workflows and reduce completion times.

Skilled in organizing and leading diverse teams to achieve operational goals efficiently.

Proficient in organizing, classifying, and ensuring timely submission of large volumes of documents.

Experienced in conducting safety checks and briefings to meet airline and regulatory safety standards.

Design and implement strategic and operational plans that streamline business activities and reduce project completion time by an average of 10 hours per week across the team.. Plan, coordinate, and monitor multiple projects from initiation through completion, helping the organization deliver more than 50 major projects annually.. Create practical workflows, assign responsibilities, establish deadlines, and track deliverables to improve accountability and team productivity.. Lead recruitment, onboarding, and training activities for more than 15 employees, ensuring new team members understand operational procedures, performance expectations, and organizational goals.. Supervise daily operations, provide guidance to employees, resolve workflow challenges, and support teams in meeting individual and collective performance targets.. Conduct resource-allocation reviews and risk assessments to improve budget utilization and reduce avoidable operational costs by approximately $5,000 annually.. Manage departmental and project budgets, monitor expenditure, and align resource use with financial plans, supporting full compliance with fiscal-year projections.. Develop and enforce quality-control procedures to ensure products, services, and project deliverables meet defined standards and achieve stronger first-time approval rates.. Identify operational bottlenecks, recommend corrective actions, and introduce procedures that improve efficiency, service delivery, and coordination across business functions.. Prepare progress updates, operational reports, schedules, and management information to support decision-making and maintain visibility over project performance.

Managed and organized more than 200 case files each month, ensuring documents were complete, accurate, properly classified, and submitted on time to support legal and administrative proceedings.. Supported legal and administrative teams by scheduling 15-20 meetings weekly, managing correspondence, preparing files, and coordinating interactions with internal and external stakeholders.. Drafted, formatted, and circulated more than 100 professional memos, letters, reports, and other official correspondence annually.. Maintained structured physical and electronic filing systems, improving document accessibility and reducing retrieval time for case-management activities.. Coordinated office activities and project-related assignments, contributing to the timely completion of more than 95% of scheduled deadlines.. Prepared reports, presentations, and administrative summaries that provided useful information and actionable insights to management.. Assisted with project-management activities, helping coordinate more than 10 key projects while monitoring timelines, budgets, quality requirements, and follow-up actions.. Managed customer-service processes, payments, and bookkeeping activities, processing monthly transactions valued at more than 500,000 Naira without reported discrepancies.. Monitored compliance with organizational policies and procedures, supported risk-reduction efforts, and helped improve overall administrative efficiency.. Handled calendars, records, meeting logistics, document circulation, and stakeholder communication in a confidential and professional manner.

Conducted more than 1,000 pre-flight safety briefings and equipment checks, supporting compliance with airline safety standards and regulatory requirements.. Assisted up to 200 passengers per flight, including passengers with special needs, and resolved more than 95% of passenger concerns during journeys.. Performed regular cabin inspections, maintained hygiene and presentation standards, and confirmed the availability and serviceability of emergency equipment.. Delivered high-quality customer service by responding promptly to passenger requests and serving an average of 3,000 meals per month.. Worked closely with flight crew to coordinate in-flight operations, communicate safety information, and maintain passenger comfort.. Responded to multiple in-flight emergencies by following established safety protocols and protecting the well-being of passengers and crew.