Dedicated Workforce Management Specialist with experience in customer service, logistics, and IT support. Skilled in schedule optimization, queue monitoring, and operational assistance.
Optimized staffing schedules and monitored real-time queues to maintain operational efficiency.
Responded to customer inquiries and resolved issues effectively to ensure satisfaction.
Assisted in remote warehouse operations and maintained delivery and inventory records.
Handled back-office IT tasks and provided system support to the team.
Results CX Mexico
Managed schedules, including advanced notice and day-of requests, ensuring adherence to service level agreements., Monitored real-time queues, making skilling changes as needed to maintain efficiency.
Hispanic Teleservices
Assisted in remote warehouse operations and maintained delivery and inventory records.
Vangtel Mexico
IT Support
Handled IT back office tasks and supported the systems management team.
Responded to customer inquiries and resolved issues efficiently, maintaining high levels of customer satisfaction.
Bachelor of Entrepreneurship and Innovation
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