Dedicated payments and customer operations professional with 1 year of experience supporting international banking clients remotely. Skilled in compliance, transaction support, and effective communication in bilingual settings.
Delivered exceptional support in banking transactions, ensuring customer satisfaction and issue resolution.
Effectively liaised with clients and team members in bilingual environments, enhancing collaboration.
Handled debit and credit card operations, ensuring accuracy and compliance in financial transactions.
Successfully managed remote responsibilities, meeting SLAs and quality standards consistently.
Teleperformance Colombia S.A.S.
Bilingual payments and customer operations specialist with 1 year of experience supporting an international banking client at Grupo Bancolombia in a f ully remote environment. Expertise in payments support, debit/credit card operations, case management, compliance, and data protection. Provided customer service in English (C1+) and Spanish (Native C2), handled sensitive financial data, coordinated with cross-functional teams, and consistently met SLAs and quality targets.
Bachelor / High School
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