Customer service specialist with over four years of experience in the insurance and retail sectors, skilled in managing complex accounts, communicating effectively, and resolving customer issues amicably.
Deployed extensive experience in handling diverse customer queries and complaints effectively.
Utilized excellent communication to manage customer relationships and resolve issues empathetically.
Managed complex customer accounts, including sales processes and service inquiries at Progressive Insurance.
Proficient in Zendesk, Kayako, and Microsoft Office for customer service and sales operations.
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Skilled in calming distressed customers and resolving complaints to ensure satisfaction.
