Dedicated professional with extensive experience in hospitality, finance, and administrative roles. Skilled in cash management, customer service, food preparation, and team coordination. Proven ability to improve operational efficiency and ensure exceptional service delivery.
Experienced in cash handling, petty cash management, invoicing, and financial reconciliation.
Skilled in reservations, guest relations, and front desk operations to ensure customer satisfaction.
Proficient in food prep, buffet setup, dessert making, and maintaining hygiene standards.
Capable of managing bookings, stock orders, quotations, and updating financial spreadsheets.
Bright Light Training
Responsible for cooking meals for buffet.. Ensure stock get packed as soon as it is delivered.. Take care of buffet and fill empty Chaffing pots.. Make dessert & pastry.. Working in the banquet when there are functions.
Responsible for preparing food making sauces, making breakfast and platters.. Stock Taking. Clean Fridges and dry stoves.. Ensure stock rotation.. Cooked, plated and worked at the scullery during events.
Reservations and running reception.. Bookkeeping.. Stock Order.. Quotes for housekeeping.. Ensure payments are made.. Assist in housekeeping when the lodge is fully booked.
Counted bar petty cash.. Daily opening and closing.. Cash-up after every shift.. Ensure monies balance on Spreadsheet.. Update sales and cash every week on Excel and shared with a manager.. Handle payments for guests checking in and out.. Distribute tips among staff equally.. Handled payments for day visits and restaurant.. Ensure gas is ordered and delivered.. Keep record of every delivery and update on manager's Google drive folder.. Update bar stocktaking and ensure every weekend's stocktaking is done.. Resolve conflicts; ensure guests get value for their money.. Updated guests due to gas leakage or room fault.. Hands on every department and ensure guests get value for their money.
High School Diploma
Year Of Life Certificate
Diploma In Food Preparation & Cooking
Admin & Call Centre
Call Centre Operations
Firstly, what strategies do I use to stay organized and manage my tasks efficiently? I am a journal person, right? I always write down my schedule. I am that girl. I spread out my 24 hours on hourly duties or hourly activities that I want to do and accomplish. Take, for instance, when I wake up in the morning, I know that I wake up around 3 a.m. I pray, spend time on devotion and whatever that I do. And then around half past four to five, I am preparing to bath, bath, I prepare myself. 6 a.m. I'm in the house. I'm preparing my son for school. I make his lunch, dress him up because mom baths him. And then by 10, quarter to seven, 10 to seven, he goes to school. After he has left, I clean up the house. I make sure that mom's bed is done, his bed is done. The house is clean. Right now, my aunt is home. She was recovering from a stroke, so I nursed her until health. Now she's walking. She exercises every morning. I cook breakfast for her. I get her water to bath. I am just that person. I know that 9 a.m. I'm doing my own things, looking for jobs, job hunting, applying for jobs. 12, I'm praying. After praying, I go, I prepare her lunch. 1 p.m. she eats her lunch. She's bathed already. And then after that, I, half past two, half past one to two, I start preparing for dinner. I prepare the vegetables and all that. And then I know that by 3 p.m. I'm back again with my afternoon devotions and stuff. And then after that, I prepare myself for the boys' return from school, dish up for him, wash his uniform.
So we were hosting a couples, couples picnic, yes, couples romantic picnic in December. And we had this client who booked for, I don't know if it was alcoholic or non-alcoholic wine. So champagne, yes. And the setup was done and everything and I went to check. So when the client got there with his date, he started fighting. He caused a scene, a real scene. And I was fetched by the person who had done the setup. And I went with the waiter and we got there and I calmed him down. At first I apologized, took the full blame as the person, as the assistant manager of the of the business. And then I asked the client what went wrong. And then the client explained that, no, I booked for a non-alcoholic bottle of champagne. I am Christian and and and. And I apologized. I asked him, would you like us to change it? And he agreed. We changed the bottle and we also gave extra for just to show that we are sorry and so that the client can come back to us because if he does not come back, then it's a problem. We're losing business and word of mouth is also very important and very dangerous at the same time. So I managed to calm down the customer, spoke to the team, and the issue was resolved and the client left very happy and he even tipped the waiter. So yes, crisis management, I've done that also.
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Ability to handle multiple roles including food service, reception, and administrative tasks efficiently.
Daily payments and invoices.. Handle cash; make payments for services we get from suppliers.. Writing down quotations for customers who bring their cars for suspension checks.. Register clients when they arrive to ensure the queue moves swiftly and orderly.. Recall books at the end of the month and ensures the expenditures and incomes are noted.. Pay employees every week and ensure people are paid.. Manage Finances.
A time when I gave excellent customer service was when I was working at the lodge. I ensured that all my guests, when they check in and when they check out, they're happy, our service is always top tier, and I just made sure that people get value for the money that they give and the money that they pay for the services that we run there. So I am that girl. I am that girl. I make sure that you get the value of your money always. I don't cut costs. So yeah, that was one time. And there are many other times I've worked as a cashier, and I made sure that our clients get what they want at a workshop where cars were fixed. So yes, I am that girl. I ensure that people get what they want and people are satisfied with what they get from me personally, not from... Yes, we work as a company, but I as an individual, I give my best. I always make sure that a person goes back home having received what they want, and I make sure that a person does not regret coming to us for a service. So yes, I am her. I am that girl. And I know that I always give my best. I always put my best foot forward. I don't cut corners. I don't, I don't like people who rush to do things. Time is important, time management is important, but also giving your best is also important. So yes, I made sure that our clients are happy when they check out, they would tip us very well because I and the team would always put our best foot forward. So yes, I am that person and I'm just open to learn.
Greetings, my name is Faith. I am a 32-year-old female. I love working. I'm a passionate person. Applying for this job and getting the job would mean a lot for me, as I am a person who enjoys clean areas. I am a little bit OCD. So, getting this job for me would mean that I would start my life.
