Dedicated customer service agent with over 3 years supporting retail environments. Skilled in CRM/SAP, conflict resolution, and digital order management. Adept at handling complex cases and ensuring customer satisfaction through effective communication and problem-solving.
Provided multi-channel support, resolving conflicts and managing guarantees to ensure customer satisfaction.
Utilized CRM and SAP systems to manage client data, process orders, and handle service requests efficiently.
Processed digital sales, managed SKU coding, and coordinated product shipments for timely delivery.
Communicated effectively with clients across channels, resolving issues promptly and professionally.
Ferretería Novex
Atención de clientes por llamadas, WhatsApp y correo electrónico., Gestión y resolución de reclamos y devoluciones., Procesamiento de ventas y asesoría a clientes., Registro y control de códigos SKU., Gestión de pedidos digitales y coordinación de despacho de productos., Manejo de CRM, SAP y...
Bachillerato
Curso
Curso Avanzado
Used Microsoft Office tools for documentation, report management, and communication tasks.