Franklin - Técnico en soporte con experiencia en gestión de equipos y procesos

Resolución de problemas técnicos complejos y documentación de soluciones.

Liderazgo, supervisión y coaching de equipos de soporte para mantener altos estándares de calidad.

Gestión de recursos tecnológicos y soporte en sistemas operativos y plataformas.

Implementación de metodologías ágiles para optimizar procesos de trabajo y proyectos.

Creación y mantenimiento de bases de conocimiento y recursos de soporte.

Collaborated with the development team to identify and resolve complex technical issues., Documented technical solutions and created knowledge base articles to improve support efficiency., Set performance goals and conducted regular performance evaluations to motivate team members and maintain productivity., Acted as a liaison between the support team and upper management, communicating key insights and feedback to improve operations.

Collaborated with the development team to identify and resolve complex technical issues., Documented technical solutions and created knowledge base articles to improve support efficiency., Managed financial transactions and accounts, including invoicing, payments, and expense tracking., Conducted regular financial audits to ensure accuracy and compliance with company policies., Led and supervised a team of support representatives, providing guidance and coaching to ensure high-quality., Developed and implemented training programs to enhance the team's technical skills and product knowledge.