Gabriel - Data Analyst with 5 years of expertise in financial services

Applied statistical techniques to interpret complex datasets and support decision-making.

Utilized SQL for querying databases to extract relevant financial information.

Created visual dashboards to convey insights to stakeholders effectively.

Prepared and analyzed financial reports, ensuring compliance and accuracy.

Managed daily patient chart audits and verified medical records at a high-volume pain management clinic in New York, handling over 50 incoming calls per day and going through at least 200 patient charts daily., Trained five new employees in front desk operations and HIPAA compliance protocols, ensuring adherence to legal standards for handling confidential medical records., Completed two intensive training programs, each lasting one month, focused on claims adjustment and excellence in healthcare service.

Managed invoices, court documents, damage claims, traffic violations, and impound cases, ensuring accurate documentation and proper resolution., Collaborated on fraud prevention efforts, identifying and mitigating potential fraudulent activities., Handled escalated cases of late vehicle returns, ensuring proper resolutions and customer satisfaction., Served as a Backup Supervisor, ensuring smooth operations in the absence of the team leader., Mentored and trained new team members, fostering a collaborative and supportive environment., Acted as a Team Support Specialist (TSS), assisting with escalated issues and optimizing team performance., Assisted customers in managing accounts, bookings, and vehicle-related inquiries, enhancing the overall user experience., Improved customer satisfaction by implementing targeted training programs for new hires, which led to a 30% increase in CSAT scores over six months, while maintaining the highest individual CSAT rating on the team during that period., Supervised daily operations as a backup supervisor, optimizing processes and reducing average response time by 15%, contributing to overall service efficiency for a team of 30 agents., Conducted comprehensive audits of DSAT and CSAT metrics, identifying key improvement areas that guided strategic changes; these initiatives resulted in a 25% reduction in customer dissatisfaction rates within three months.