Dedicated customer service expert with 7 years in client support, adept at multi-channel communication and case management, eager to contribute to a collaborative team environment.
Provided support via chat, email, and phone, ensuring customer satisfaction and issue resolution.
Managed customer cases efficiently, maintaining follow-up and documentation to ensure quality service.
Effectively communicated with customers across multiple channels to provide clear and helpful solutions.
Worked within teams to achieve customer support goals and improve service processes.
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