Experienced bilingual professional with a strong background in customer support, credit reporting, and online banking support, demonstrating effective communication and problem-solving skills.
Delivered support and solutions to customers in banking, credit reporting, and multilingual communication.
Enabled communication between Spanish and English speakers in insurance, finance, healthcare, and emergency services.
Supported customers with online banking platforms and troubleshooting issues.
Utilized Microsoft Office and Salesforce for documentation and customer management.
TransUnion
Assisted consumers with inquiries about credit reports, disputes, scores, and online accounts., Delivered quick and effective solutions ensuring customer satisfaction.
LanguageLine Solutions
Bridged communication between Spanish and English speakers in industries such as insurance, finance, healthcare, and emergency services., Maintained accuracy and confidentiality in every session.
Concentrix
Supported customers with online banking technical issues, payment processing, and troubleshooting., Previously served as a Customer Service Representative handling general banking inquiries.
High School Diploma
English for Customer Service Certificate
Systems Engineering
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Ensured quick, accurate resolutions while maintaining confidentiality and precision.
