Dedicated support professional with nearly a decade of experience in technical troubleshooting, content moderation, and client engagement across gaming and education sectors. Proven track record of enhancing user experience and ensuring community safety.
Proficient in resolving technical issues and delivering high-quality support across multiple platforms.
Skilled in moderating content and ensuring a safe community environment through proactive measures.
Experienced with Zendesk, Salesforce, Helpshift, and MS Office to optimize customer support workflows.
Exceptional at providing personalized assistance and maintaining positive customer relations.
Wooga
Resolved complex website and mobile application issues, minimizing user downtime and improving overall app ratings.. Moderated sensitive and offensive content to ensure a safe community environment, adhering strictly to social media parameters.. Managed high-volume ticket queues with minimal wait times, meeting strict KPIs for response speed and quality.. Identified and reported emerging queue trends to the product team, allowing for proactive fixes of systemic bugs.
Schoology
Provided real-time solutions via live chat, phone, and ticketing systems for students, teachers, and administrators.. Achieved a 100% satisfaction rate by delivering personalized, high-touch support for complex EdTech issues.. Safeguarded user data by identifying and escalating PII risks in compliance with privacy regulations.
Google IT Support Professional Certificate
High School Certificate
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