Jan

Experiencia demostrada en Salesforce CRM.

Experiencia demostrada en Microsoft Office Suite (Word, Excel, PowerPoint).

Assisted over 1,500 clients annually, resolving inquiries with a 95% satisfaction rate., Troubleshot technical issues, reducing resolution times by 20% through effective solutions., Maintained accurate records in Salesforce, ensuring compliance with company standards.

Provided support to customers via phone, email, and live chat, achieving a 4.8/5 rating., Streamlined processes using Microsoft Excel, increasing efficiency by 15%., Collaborated with team members to improve customer service protocols.