Javier - Technical Support Specialist with 3+ years in tech and finance

Zipaquirá, Cundinamarca, Colombiaen

Handled chat inquiries and escalated issues for Microsoft customers.

Assisted clients with credit card fraud verification and cancellations at Fiserv.

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Resumen

Experienced in technical support and financial client services with strong record-keeping and troubleshooting skills.

Logros Clave

Maintained accurate records of client interactions across roles.

Habilidades

Microsoft SuiteExpert

Utilized Microsoft Office tools for communication, record-keeping, and support tasks.

Customer SupportAdvanced

Provided technical assistance and managed client interactions in tech and finance settings.

Data Recording & ManagementAdvanced

Kept detailed records of client interactions and transactions to ensure accurate tracking.

Technical TroubleshootingAdvanced

Resolved software and technical issues for clients using various tools and support systems.

Idiomas

Spanish(Native)

Experiencia

Technical Support

Microsoft

2021 - 2023

Handled chat inquiries from clients experiencing technical issues with Microsoft and Windows tools., Escalated software issues to the appropriate departments after completing the appropriate verifications., Kept appropriate records of clients interactions in the system.

Financial Bilingual Agent

Fiserv

2019 - 2019

Assisted clients with potential fraudulent credit card transactions using verification questions., Handled credit card cancellations upon confirmation of fraudulent activity., Kept precise and comprehensive records of all interactions and transactions in the system.