Jazmin - Onboarding & Project Manager / Senior Project Manager

Experiencia demostrada en Client Relationship Management.

Experiencia demostrada en Account Onboarding.

Experiencia demostrada en SLA Compliance.

Experiencia demostrada en Customer Satisfaction.

Experiencia demostrada en Issue Resolution & Escalation.

Served as the primary operational point of contact for clients, managing end-to-end service delivery and account transitions to ensure high client satisfaction.. Designed and executed client communication strategies, enhancing transparency, account trust, and long-term retention.. Managed multiple concurrent customer accounts and deliverables, consistently meeting demanding KPIs and SLA targets.. Partnered with cross-functional global teams to align service objectives with client expectations and resolve delivery roadblocks proactively.. Established quality assurance frameworks and risk mitigation processes, significantly reducing delivery errors and service disruptions.. Tracked operational metrics and produced performance reporting to provide clear, actionable insights to client stakeholders and leadership.

Acted as a key point of contact for accounts, resolving resource allocation, service delivery, and operational challenges.. Coordinated remote support operations and operational workflows to consistently hit performance targets.. Collaborated closely with account managers and leadership to align staffing with customer and business demand.. Managed administrative operations and account tracking to maintain operational and financial accuracy.

Managed end-to-end project lifecycles across Agile and Waterfall frameworks, utilizing Jira for task tracking, sprint planning, and workflow customization.. Led delivery of complex localization and onboarding projects, ensuring on-time, on-budget execution while meeting high-quality standards.. Developed comprehensive project plans including scope definition, timelines, resource allocation, and risk mitigation strategies.. Partnered with cross-functional teams and stakeholders to align project objectives with business goals, improving delivery efficiency and client satisfaction.. Managed multiple concurrent projects with competing priorities, consistently meeting KPIs and SLA targets.. Monitored project health using Jira dashboards, delivering detailed KPI tracking and reporting to executive leadership.. Established and enforced quality assurance frameworks, reducing delivery errors and enhancing overall output quality.. Oversee budget planning and cost control, ensuring project profitability while maintaining service excellence.. Supported account transitions from onboarding to steady-state operations, ensuring seamless delivery continuity.

Supported Salesforce administration and customization, improving system usability and efficiency.. Provided technical support and issue resolution, ensuring minimal disruption to users.