Jean - Software Engineer with 5+ years of full-stack development in fintech

Utilized JavaScript extensively for front-end development and interactive web applications.

Built and maintained user interfaces for web applications with a focus on performance and usability.

Designed and integrated RESTful APIs to facilitate communication between services and client applications.

Developed and optimized database queries for data storage and retrieval in financial applications.

Managed an average of 50+ daily customer inquiries via phone, email, and live chat, delivering prompt and effective solutions., Reduced average resolution time by 20% by streamlining communication processes., Maintained a 95% customer satisfaction rating through consistent follow-ups and personalized service., Collaborated with cross-functional teams to optimize workflow and enhance customer experience.

Handle orders and customer support across the phone, Demonstrates product features to align with customer needs, Developed key customer relationships to increase sales., Answered product questions with up-to-date knowledge of sales and promotions., Placed orders and answered customer questions in-person, through email and over phone to maximize customer service., Presented products and services to prospective and existing customers to meet client needs.

Answered questions from customers that came in through the company's online chat feature., Used various skills to resolve problems in reasonable amount of time., Walked customers through online demonstrations to support better understanding of product features., Engaged in conversation with customers to understand needs, resolve issues and answer product questions., Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service., Monitored customer issues to deliver best resolution course, following steps involved for appropriate procedures., Strengthened customer retention by offering discount options., Maintained extensive knowledge of company policies, procedures, and offerings to effectively address customer needs.

Enhanced customer satisfaction by promptly addressing concerns and providing accurate information., Assisted customers in navigating company website and placing online orders, improving overall user experience., Developed strong product knowledge to provide informed recommendations based on individual customer needs., Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues., Exceeded performance metrics consistently, earning recognition as a top performer within the team., Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts., Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Experience in accurately transcribing and editing clinical recordings., Proficiency in medical terminology, maintaining high levels of confidentiality and ensuring the accuracy and timeliness of all documentation., Dedicating to supporting healthcare providers by delivering clear, error-free reports., Skilled in reviewing documents to ensure consistency and correctness., Ability to manage workload efficiently to meet strict deadlines.