Especialista en análisis y visualización de datos con 5 años de experiencia en proyectos que mejoran la toma de decisiones y optimizan procesos. Hábil en herramientas como Python, R y dashboards interactivos. Orientado a resultados y formación de equipos.
Experiencia en extracción, limpieza y análisis de datos utilizando metodologías estadística y software especializado.
Creación de dashboards interactivos y reportes visuales para facilitar la interpretación de información clave.
Competente en Python y R para automatización de tareas y análisis estadísticos.
Participación en planificación y ejecución de proyectos de análisis, asegurando entregas a tiempo y dentro del alcance.
Foundever S.A.S
Delivered frontline support to customers via phone, chat, and email, handling an average of 60+ daily inquiries with professionalism and empathy., Assisted users with mobile app navigation, account setup, and digital transactions, ensuring smooth onboarding and positive first impressions., Resolved customer issues related to payments, transfers, and wallet balances, achieving a 95%+ satisfaction rating., Guided customers through identity verification (KYC) and security protocols, ensuring compliance and protecting against fraud., Collaborated with internal teams (IT, Risk, and Compliance) to escalate and resolve complex cases efficiently., Documented interactions in the CRM system, contributing to accurate reporting and process improvements., Educated users on best practices for secure digital banking, reducing fraud-related complaints by 20%., Actively gathered and reported customer feedback to help optimize platform features and enhance user experience.
EXP Realty
Managed the end-to-end contract documentation process, ensuring accuracy, compliance, and timely completion of all required records., Coordinated communication between buyers, sellers, and contractors, maintaining transparency and alignment on transaction requirements., Provided proactive client support, following up with potential buyers to guide them through the purchase process and ensure a positive customer experience., Maintained strict organization by tracking documents and deadlines daily, reducing errors and avoiding delays in transactions., Handled a high volume of emails and calls, delivering professional responses and ensuring quick resolution of client inquiries., Utilized various CRM systems to record interactions, update case progress, and enhance collaboration with coworkers., Contributed to smoother closings by ensuring that all documentation and communications were well-documented, strategic, and compliant.
Marketing Engineer
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24 Hours In-Touch
Delivered exceptional customer support to diverse clients in the BPO sector, consistently achieving performance and quality targets., Handled high-volume inbound and outbound interactions (phone, chat, and email), providing personalized assistance, guidance, and solutions to users., Recognized for strong communication skills in English and Spanish, ensuring effective service delivery to international customers., Built lasting customer relationships by resolving issues with empathy and professionalism, contributing to high satisfaction and retention rates., Adapted quickly to different company policies, products, and systems, demonstrating flexibility and fast learning in dynamic environments., Maintained accurate records in CRM systems, ensuring seamless documentation and collaboration with internal teams.
Km2 Solutions S.A.S
Teleperformance
Pacific Properties Realty
Assist in conducting market research to identify potential properties for acquisition or development, Assist in negotiating and finalizing real estate contracts, Assist in managing property listings and coordinating property showings, Assist in preparing marketing materials and advertising campaigns for property listings, Assist in coordinating property inspections and appraisals, Assist in preparing property reports and analyses for potential buyers or investors
Construcción Diseño e Interventorias (CDI S.A)
Participation in the expansion and construction project of the new refinery (REFICAR), my tasks consisted of monitoring and controlling the operations carried out in the field in the internal information systems for billing purposes.
