Jessica - E-commerce Operations Specialist at Traveler Sedona / Bugatti Groupe

Exceptional ability to manage high-volume inquiries and deliver luxury service standards.

Proficient in Excel and CRM systems to ensure accurate order processing and record keeping.

Effective coordination of appointments and operational tasks to improve efficiency.

Skilled in establishing strong client relationships through personalized service and communication.

Managed 85+ daily customer inquiries via Outlook and multi-line phone systems for a luxury luggage brand.. Oversee meticulous data entry and tracking within Excel to ensure accurate order processing and inventory management.. Act as a key point of contact between U.S. and Canadian departments to streamline logistics and internal operational workflows.

Coordinated high-volume appointment scheduling and follow-ups using CRM systems to improve attendance and operational efficiency.. Maintained accurate CRM records and daily tracking reporting for the sales leadership team.. Reduced no-show rates through proactive phone and email scheduling workflows.

Supported daily business operations, including scheduling, documentation, and internal reporting to management. Trained, on boarded, and supported new team members to ensure compliance with company procedure. Resolved customer issues through organized follow-up and policy-based solutions.