Jessica - Assistant Manager at Modern Salon & Spa

Proven ability to lead and develop teams in fast-paced service and retail environments.

Dedicated to delivering exceptional customer service, ensuring high satisfaction and loyalty.

Skilled in supervising daily operations, optimizing workflows, and enhancing operational efficiency.

Experienced in assessing credit risk and making informed decisions to balance approval rates and risk.

Assist in managing daily operations for a high-volume salon and spa with 50+ employees.. Lead hiring, onboarding, scheduling, and employee support initiatives to improve retention and team performance.. Helped increase employee retention by 35% through improved onboarding and training processes.. Build strong relationships with clients and staff to maintain a positive and professional work environment.. Resolve customer concerns efficiently while maintaining high levels of guest satisfaction.. Utilize Salesforce and internal systems to manage client communication, appointments, and operational workflows.. Support monthly sales and performance goals through leadership, coaching, and operational oversight.. Train and mentor front desk and guest relations staff to improve customer service standards and team productivity.

Assisted Credit Administrators in assessing risk and managing customer accounts.. Conducted detailed credit analysis to improve approval rates and minimize financial risk.. Streamlined communication between sales teams and underwriting departments to improve efficiency.. Maintained high customer satisfaction by resolving disputes and handling account inquiries professionally.

Managed front-end restaurant operations in a high-volume hospitality environment.. Supervised, trained, and developed staff while maintaining service quality standards.. Increased restaurant revenue through operational efficiency and improved guest experience.. Oversaw inventory and staffing to minimize waste and maintain smooth daily operations.. Conducted employee evaluations and coached staff on performance improvement.

Delivered exceptional guest service in a fast-paced hotel environment.. Managed reservations, check-ins, and guest concerns efficiently and professionally.. Assisted in training new employees on front desk procedures and service standards.. Collaborated with team members to maintain smooth hotel operations during peak occupancy periods.