Experienced bilingual customer service supervisor with a strong background in call center operations and team management, adept at coaching, escalations, and technical support.
Provided customer support across multiple industries, handling technical and account issues.
Managed and supported teams of agents in call center environments, including escalation processes.
Utilized bilingual skills to improve communication and support for diverse customer bases.
Handled inbound calls, technical support, and managed multiple types of loans and accounts.
GGA Solutions
Performed as a bilingual agent for 1 year., Promoted to escalation and final role as supervisor.
Datamark
Managed inbound calls for the client (T-Mobile)., Promoted to floor support after 6 months as a bilingual agent., Managed two teams (Escalation & Inbound).
Genpact
Managed diverse types of loans, such as Credit Card debt, Installment loans and Mortgage Loans., Coached in a New Hire assistant program (Buddy).
ACS (Client-Boost)
Provided customer service for a US company (Boost)., Managed technical telephone problems over the phone.
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