Demonstrated experience with Azure AD.
Demonstrated experience with Bomgar remote support.
Demonstrated experience with Remote desktop connection.
Demonstrated experience with Retail advisor.
Cognizant Consultancy
Daily tasks included answering calls, Chats from Enterprise, retail, and Distribution centers both Corporate and noncorporate users with technical problems ranging from Zebra printer issues, Point of sales to shiba and apple, and mobile handheld devices.
Grocery store
I was the owner of a Grocery store where I had to make sure every item was up to date and stocked before opening time and in closing time ran an inventory daily of the items sold in the store. Each day also ran a report of the spending and profit of each day., I used a software called Tiendatek to admin all aspects of the business and had tablets to operate as POS.
Global Hitts Solutions
Daily task included to answer calls, chats, and emails of Corporate users with technical problems relating to their computers, printers and mobile devices.
ATT Collections
Diploma
Bachelor's Degree
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Demonstrated experience with WMOS manhattan system admin.
Handled about 50 to 100 calls per shift, Using AVAYA, ATT internal systems, CRM, CITRIX, Assisted customers with returns and shipping tracking of their devices.
WIPRO TECHNOLOGIES
Handled Chats emails and calls from corporate level and Distribution centers Kontoor brands.
TATA Consultancy services
Handle Chats Calls and email from corporate level and distribution centers, Reimaging computer in level 2 for Pepsico.
ALORICA
Partnered with Tier II to unlock the service clerk cash register and workstations. Provided assistance with Check Card Authorizations and Comchecks For COMDATA company for Freight services all over the U.S.
Teletech
Handled customer service calls for issues with Dish connectivity and service, Also performed interpreter duties when a Spanish call came in. Helped user also purchase movies and other entertainment.
Teleperformance
For Stream Energy, I handled 50 to 100 calls per day as tier one regarding billing issues disconnection, extension for payment and payment processing. For tier 2 I was handling 10 to 30 calls per day regarding escalated and angry customers asking for extension or payment plans and applying them accordingly to the customer payment history and extension history., For Wincor Nixdorf had to dispatch technicians all over the US and logistically distribute service tickets that needed to be completed by each technician. worked with call management to also coordinate a faster response based on the urgency of the branch and traffic and logistic to deliver new ATM machines or parts.
