A seasoned operations professional experienced in supervising large teams, process improvement, and logistics coordination. Skilled in developing productivity metrics and managing cross-shift coverage to ensure seamless service delivery.
Led teams in logistics and customer service environments, coordinating shift operations and performance evaluations.
Developed and improved operational processes, including project documentation, adjustments, and communication strategies.
Provided support via phone for client issues, ensuring timely resolution and maintaining customer satisfaction.
Tracked truck movements, validated documentation, and communicated with carriers and drivers for operational support.
Protrans
Johnson Controls
Proteínas Naturales-RAGASA
Contact Center Banorte-IXE / Banortel
Supervisor of 5 team leads with a total of 30 people (interspersed in 3 shifts and teams): OEM, 3PL and Consol., Document, adjust, communicate and implement projects and/or operational processes with the rest of the teams., Identify areas of opportunity and possible solutions., Together with...
BA
High School
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