Joel - Ingeniero con 10 años de experiencia en desarrollo de software e IA

Desarrollo de algoritmos y aplicaciones para automatización y análisis de datos en proyectos diversos.

Implementación de modelos de aprendizaje automático para mejorar procesos y crear soluciones innovadoras.

Coordina equipos multidisciplinarios y gestiona recursos para asegurar cumplimiento de objetivos técnicos.

Transforma datos complejos en insights útiles para la toma de decisiones estratégicas.

Review shipment details and identify any applicable accessorial services required., Verify the eligibility and validity of requested accessorial based on contract terms, tariffs, and company policies., Collaborate with customers, carriers, and internal teams to resolve discrepancies or questions regarding accessorial requirements., Coordinate the timely scheduling and execution of accessorial services., Communicate with carriers, facilities, PODs and service providers to ensure the smooth implementation of accessorial activities., Monitor the progress of accessorial services and address any delays or issues that arise., Verify the accuracy of accessorial charges and fees based on the executed services., Create documents (SOW) from carriers and service providers to ensure proper billing., Assist with the processing of accessorial-related payments and maintain accurate financial records., Manage and supervise daily operations of accessorial team., Lead, coach and develop team members to achieve performance metrics., Monitor KPI’s and implement strategies for continuous improvement., Ensure compliance with Amazon’s standards operating procedures., Handle escalations and resolve complex operational issues., Conduct regular team meetings and performance reviews., Monitor team productivity and service level agreements., Manage billing accuracy and documentation compliance., Supervise team attendance and scheduling., Conduct performance evaluations., Manage conflict resolutions.