Versatile professional with over a decade of experience in customer support, sales, technical troubleshooting, and team leadership. Adept at process improvement, CRM management, and building strong client relationships to drive success.
Extensive experience handling inquiries, resolving issues, and ensuring customer satisfaction across various industries.
Proven ability to follow-up, close sales, and maintain long-term client relationships to drive business growth.
Led teams, monitored performance, and provided coaching to improve service quality and operational efficiency.
Skilled in maintaining and utilizing CRM systems like Salesforce, Zendesk, and internal tools for tracking and reporting.
Experience in resolving internet and network issues, configuring hardware, and providing technical assistance.
CIPLASTIC (PLASTIC SURGERY & BARIATRIC)
Sales follow-up, Scheduling medical assessments, surgery dates, and revisions, Inbound calls, emails, and social media inquiries, Processing payments, deposits, billing, and balance
XB Fulfillment-JJill
Order Help, Tracking Orders, Shipping and Returns, Cancelations, Product Info, Promotions, Coupons, Availability
E-Hound Media Call Center - Justice Clothing Store
Order Help, Tracking Orders, Assisting with Shipping and Returns, Processes reshipments and refunds following our policies, Estimated fulfillment and delivery dates
PRINTFUL - MAM DE LA FRONTERA
Receive inbound support cases via email, web form, telephone and/or live chat, Create, track, and update support tickets using software tools, Address support cases promptly according to the established standards
Crossbridge Global Partners-Emburse
Receive inbound support cases via email, web form, telephone and/or live chat, Create, track, and update support tickets using software tools, Address support cases promptly according to the established standards
SEMPER HONORIS/ PATRIA UNION
Appointment setter, Outbound calls, cold and warm leads, via phone and email to potential prospects, Assist in maintaining the CRM system, ensuring accurate data entry, and tracking leads and client interactions
Eastridge Workforce Solutions
Post job openings using Indeed, LinkedIn, company website, and Craigslist, Review and vet a high volume of candidates, and schedule onsite and Phone interviews
TaskUs - Balsam Hill
Responsible for attendance, punctuality, Quality, coaching, mentoring, and payroll, Control, measure, and assess the performance of the team
Ensambles Hyson S.A. de C.V.
Process customer orders via phone, email, and fax, Process Orders and data entry through Oracle System, Process dealers and customer credits, Review and process return good authorization forms (RGA’s)
Grupo Técnicos de Servicios, S.A. de C.V. (Telvista)
Fixing issues with the internet connection, Configuring modems and routers (Verizon DSL service)
Grupo Técnicos de Servicios (Telvista)
Process Production and Defect Codes Reports, Document Control, Database Control Entry (Production, Non-conforming product), Translation of documents and work orders, Coordinator of External and Internal Calibration for different tools and machines
Goodridge de México, S.A. de C.V.
Customer Service, Technical Support for cellular service, internet connection (Metro PCS), Process and Sell airplane tickets, and provide customer service (Mexicana de Aviación)
Sensata Technologies
Scheduling on-site interviews, with external and internal candidates over the phone and email, Worked and negotiated with supervisors and hiring managers to follow up and promote internal candidates
Vervent - Call Center
Interacting with customers to answer questions, Servicing accounts by investigating problems and finding resolutions
Industrial Processes Engineering
Oh, hi. This is Miguel Elias. I would like to share a little bit of my experience. I have over 16 years of experience in customer service in call center environments with a strong background in sales support, technical troubleshooting, appointment scheduling, order tracking, and also team training.
Descubre otros profesionales con experiencia similar