Jose - Customer Service & Sales Professional with over 10 years of experience in client support and process optimization

Extensive experience handling inquiries, resolving issues, and ensuring customer satisfaction across various industries.

Proven ability to follow-up, close sales, and maintain long-term client relationships to drive business growth.

Led teams, monitored performance, and provided coaching to improve service quality and operational efficiency.

Skilled in maintaining and utilizing CRM systems like Salesforce, Zendesk, and internal tools for tracking and reporting.

Experience in resolving internet and network issues, configuring hardware, and providing technical assistance.

Sales follow-up, Scheduling medical assessments, surgery dates, and revisions, Inbound calls, emails, and social media inquiries, Processing payments, deposits, billing, and balance

Order Help, Tracking Orders, Shipping and Returns, Cancelations, Product Info, Promotions, Coupons, Availability

Order Help, Tracking Orders, Assisting with Shipping and Returns, Processes reshipments and refunds following our policies, Estimated fulfillment and delivery dates

Receive inbound support cases via email, web form, telephone and/or live chat, Create, track, and update support tickets using software tools, Address support cases promptly according to the established standards

Receive inbound support cases via email, web form, telephone and/or live chat, Create, track, and update support tickets using software tools, Address support cases promptly according to the established standards

Appointment setter, Outbound calls, cold and warm leads, via phone and email to potential prospects, Assist in maintaining the CRM system, ensuring accurate data entry, and tracking leads and client interactions

Post job openings using Indeed, LinkedIn, company website, and Craigslist, Review and vet a high volume of candidates, and schedule onsite and Phone interviews

Responsible for attendance, punctuality, Quality, coaching, mentoring, and payroll, Control, measure, and assess the performance of the team

Process customer orders via phone, email, and fax, Process Orders and data entry through Oracle System, Process dealers and customer credits, Review and process return good authorization forms (RGA’s)

Fixing issues with the internet connection, Configuring modems and routers (Verizon DSL service)

Process Production and Defect Codes Reports, Document Control, Database Control Entry (Production, Non-conforming product), Translation of documents and work orders, Coordinator of External and Internal Calibration for different tools and machines

Customer Service, Technical Support for cellular service, internet connection (Metro PCS), Process and Sell airplane tickets, and provide customer service (Mexicana de Aviación)

Scheduling on-site interviews, with external and internal candidates over the phone and email, Worked and negotiated with supervisors and hiring managers to follow up and promote internal candidates

Interacting with customers to answer questions, Servicing accounts by investigating problems and finding resolutions