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Jose
IT Support Specialist with 8+ years in technical and client management
Video resume
Contacto
Competencias
Resolved complex technical issues across various platforms including Office365, Windows, Mac OS, and mainframe systems.
Managed client communications, issue resolution, and service quality for VIP and corporate clients in finance and technology sectors.
Handled system tickets in ServiceNow, prioritized and routed tasks to ensure prompt resolution and reporting.
Conducted client needs assessments, closed deals, and represented companies at national and international shows.
Ensured workplace safety and health regulations compliance, minimizing legal and safety risks for DXC Technology.
Idiomas
Resumen
IT professional with over 8 years of experience supporting enterprise systems, resolving client issues, and driving sales growth. Skilled in technical support, system management, and client relations, with proven ability to handle complex challenges across diverse industries.
Logros Clave
- Managed high-priority technical support for Equifax VIP clients, resolving system issues and maintaining client satisfaction.
- Led sales and marketing efforts at Precision Solar, sourcing clients across multiple markets and closing deals to expand business reach.
- Provided multi-platform technical support for Metlife and Omnicom Media Group, resolving diverse IT issues across North America and LATAM.
Experiencia
Infrastructure Support Technician
Manage internal problems with Equifax systems for our VIP clients (US & AU Banks)., Create tickets for system failures for Equifax clients like financial institutions., Manage communications bridges between Equifax Technical teams to resolve issues reported by clients., Present reports of...
Sales & Marketing Manager
Perform all the duties of the Sales Associate position in addition to managing the sales associates and their accounts., Sourcing potential clients in the residential, commercial, and industrial markets in Costa Rica, Central America, and the Caribbean., Meeting with potential clients, assessing...
Technical Solutions Rep IV
Technical support Solutions to USA Market., Resolve technical support issues for Metlife USA users as Office365, Windows, Mac OS, PW resets, NT Accounts, Distribution Lists, Servers, Network Drives, Citrix, mainframe, IDM, CPAM, PSynch etc., Process, Dispatch and work Portals and Support Chats in...
Technical Solutions Rep IV
Technical support Solutions to Latin American Markets., Resolve technical support issues for Metlife LATAM users as Office365, Windows, Mac OS, PW resets, NT Accounts, Distribution Lists, Servers, Network Drives, Citrix, mainframe, AS400 etc., Process, Dispatch and work emails in Service Now Tool.,...
Occupational Health Commission President
Make sure the company complies with the current country legislation and country guidelines in Occupational Health matters., Analyse possible dangers for the company employees in Occupational Health matters., Analyse any possible legal threats for the company in Occupational Health matters and take...
Technical Solutions Rep IV
Technical support Solutions to USA, Canada & UK in Omnicom Media Group account., Resolve Level 1 technical support issues as Office, Windows, Mac OS, PW resets, NT Accounts, Distribution Lists, etc., Process & Dispatch and work self-service & emails in Service Now Tool.,...
Escalations Support Team
Analyse tickets from Agents to determinate if the routing was properly done., Check documentation of support tickets of agents to correct the wrong data in ticket., Re-Route tickets to the correct team if agent misrouted to wrong support group., Provide feedback, huddle and coaching sessions to...