IT professional with over 8 years of experience supporting enterprise systems, resolving client issues, and driving sales growth. Skilled in technical support, system management, and client relations, with proven ability to handle complex challenges across diverse industries.
Resolved complex technical issues across various platforms including Office365, Windows, Mac OS, and mainframe systems.
Managed client communications, issue resolution, and service quality for VIP and corporate clients in finance and technology sectors.
Handled system tickets in ServiceNow, prioritized and routed tasks to ensure prompt resolution and reporting.
Conducted client needs assessments, closed deals, and represented companies at national and international shows.
Equifax
Manage internal problems with Equifax systems for our VIP clients (US & AU Banks)., Create tickets for system failures for Equifax clients like financial institutions., Manage communications bridges between Equifax Technical teams to resolve issues reported by clients., Present reports of...
Precision Solar
Perform all the duties of the Sales Associate position in addition to managing the sales associates and their accounts., Sourcing potential clients in the residential, commercial, and industrial markets in Costa Rica, Central America, and the Caribbean., Meeting with potential clients, assessing...
DXC Technology
Technical support Solutions to USA Market., Resolve technical support issues for Metlife USA users as Office365, Windows, Mac OS, PW resets, NT Accounts, Distribution Lists, Servers, Network Drives, Citrix, mainframe, IDM, CPAM, PSynch etc., Process, Dispatch and work Portals and Support Chats in...
DXC Technology
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Ensured workplace safety and health regulations compliance, minimizing legal and safety risks for DXC Technology.
Technical support Solutions to Latin American Markets., Resolve technical support issues for Metlife LATAM users as Office365, Windows, Mac OS, PW resets, NT Accounts, Distribution Lists, Servers, Network Drives, Citrix, mainframe, AS400 etc., Process, Dispatch and work emails in Service Now Tool.,...
DXC Technology
Make sure the company complies with the current country legislation and country guidelines in Occupational Health matters., Analyse possible dangers for the company employees in Occupational Health matters., Analyse any possible legal threats for the company in Occupational Health matters and take...
DXC Technology
Technical support Solutions to USA, Canada & UK in Omnicom Media Group account., Resolve Level 1 technical support issues as Office, Windows, Mac OS, PW resets, NT Accounts, Distribution Lists, etc., Process & Dispatch and work self-service & emails in Service Now Tool.,...
DXC Technology
Analyse tickets from Agents to determinate if the routing was properly done., Check documentation of support tickets of agents to correct the wrong data in ticket., Re-Route tickets to the correct team if agent misrouted to wrong support group., Provide feedback, huddle and coaching sessions to...
