Julio - Customer Service & Tech Support Specialist with 5+ years in Customer Experience

Exceptional ability to handle customer inquiries, resolve issues, and enhance client satisfaction.

Proficient in diagnosing and resolving technical problems across various platforms and devices.

Strong interpersonal skills facilitating clear, empathetic interactions with clients and teams.

Effective at identifying root causes and implementing solutions to improve service delivery.

Capable of managing multiple customer requests efficiently while maintaining quality.

Customer service agent and SME at Microsoft Xbox. Verified technical issues and guided customers through troubleshooting steps.. Provided knowledge support to an assigned team, assisted agents with supcalls, follow ups, enhancing overall call quality.

Customer service representative at DISH (sling). Processed customer feedback to identify recurring issues, driving service adjustments that enhanced client retention and overall satisfaction.

Customer service representative at Centerpoint Energy. Verified customer account information accurately during interactions to prevent errors, enhancing service reliability and reducing follow-up contacts.

The credit pros sales and credit representative.. Advised clients on credit dispute strategies that expedited correction timelines, enhancing overall process efficiency and improving client satisfaction.

Medical Billing and collections representative at RMP services and HRA. Processed patient billing inquiries promptly, enhancing payment accuracy and strengthening patient satisfaction through clear communication and issue resolution.. Assisted patients with dispute insurance procedures.