Junior - Business Analyst with 5 years of experience in financial services

Performed requirements elicitation, analysis, and documentation for various financial projects.

Utilized Excel and SQL to interpret data sets and support decision-making processes.

Coordinated project activities ensuring timely delivery and stakeholder alignment.

Effectively liaised between technical teams and business stakeholders.

Monitor agents to ensure they meet daily outbound call targets and successfully schedule sales appointments., Provide ongoing coaching and support to improve agents' call handling and appointment setting techniques., Implement performance metrics and training programs to enhance agents' outbound calling skills and increase appointment conversion rates., Monitor and ensure the achievement of monthly sales goals, implementing strategies to optimize performance, and providing personalized coaching to representatives for effective goal attainment., Administer various operational tasks to streamline workflow and enhance efficiency., Serve as a sales trainer, delivering comprehensive training sessions to equip team members with the necessary skills and knowledge for success in sales.

In this role, I was responsible for B2B sales, specifically engaging with business owners within the coaching industry. I conducted Zoom meetings where I presented how our services could directly help grow their revenue and enhance their business operations.