Experienced in managing daily reports, KPI control, call quality monitoring, and delivering excellent customer support. Skilled in communication, multitasking, and problem-solving, driving team performance and customer satisfaction.
Provided comprehensive customer support, resolved complaints, and ensured customer satisfaction.
Generated and analyzed daily reports for performance tracking and KPI management.
Monitored calls, analyzed agent interactions, and recommended improvements for contact center quality.
Effectively communicated with clients and team members, facilitating clear information exchange.
Handled multiple responsibilities simultaneously, maintaining organized workflow in dynamic environments.
Teleperformance
Managing and delivering daily reports for the client, Maintaining control on various KPIs within the campaign
Teleperformance
Call monitoring and providing actionable insights, Gathering information to improve agent performance in the contact center
Teleperformance
Handling complaints, Providing appropriate solutions for customers, Following up to resolve any issues their customers experience
Mining engineering
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