Experienced in delivering customer service, banking support, and administrative assistance with bilingual capabilities.
Delivered support and solutions to customers in banking and retail settings.
Effectively communicated with clients and internal teams in English and Spanish.
Provided support for various bank products including credit cards and checking/savings accounts.
Managed front desk operations, appointments, and record-keeping in administrative roles.
Concentrix
Delivered exceptional customer service in general retail banking through inbound calls in both English and Spanish., Transitioned to Disputes Specialist role in November 2022, handling dispute case filings, providing accurate resolutions, and communicating results efficiently., Provided support for credit card accounts via direct messaging and phone call assistance, ensuring a seamless customer experience.
Foundevor
Provided customer service support for Capital One Bank USA in the 360 Checking, Savings, and Retail Banking departments., Gained expertise in banking terminology, handling diverse customer interactions, and resolving issues promptly.
Sistemade Rodamientos MyN
Managed front desk operations, including appointment coordination, routing inbound calls efficiently, and providing exceptional customer service., Assisted with administrative tasks such as drafting commercial agreements, processing billing, and maintaining organized records.
RETELS.A
Bachelor's Degree
Quality Evaluator
Customer Service Specialist I
High School
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Resolved customer issues efficiently and provided accurate dispute case resolutions.
Oversaw front desk operations, including schedule management, routing customer inquiries, and maintaining a professional and welcoming environment., Delivered excellent customer service, assisting clients with their needs and ensuring clear communication with internal departments.
