Kevin - Customer Service Professional with diverse support experience in finance and e-commerce

Provided support to banking and e-commerce customers, ensuring issue resolution and customer satisfaction.

Communicated effectively with customers, banks, and internal departments to verify information and resolve issues.

Logged customer interactions and case details accurately in various support systems.

Utilized Microsoft Excel, bookkeeping, and typing skills to manage customer data and support tasks.

Provide support via phone call to Capital One's customers, from the fraud identity department., Register every phone call on an individual case, filling in all the relevant information., Contact other banks to verify information about our customers.

Attend Vinted's customers' inquiries via ticket from the 'Order Quality & Usability' department., Decide which Vinted (European marketplace) member (user) was right when they submitted a co purchase they had made from another member. This decision was made after requesting and analyzing statements from both members.

Collect delinquent balances from Addi's customers via phone call.