Lesego - Customer Service & Administrative Support Specialist in Johannesburg

Experienced in handling customer inquiries, resolving issues, and ensuring positive customer experiences.

Skilled in data entry, record keeping, and supporting day-to-day office operations efficiently.

Proficient in conveying information clearly and professionally in diverse customer and educational contexts.

Able to work effectively with colleagues and support team goals in dynamic environments.

Collaborated with teachers to plan activities, manage class behaviour, and complete accurate records.. Prepared the classroom for lessons and assisted students who needed extra support.. Supported day-to-day administrative operations, ensuring tasks were completed accurately and on time.

Booked devices for collection and captured replacements for damaged devices.. Captured orders from C-Advance to CRM and tracked delivery status.. Provided sales call recordings to support investigations

Investigated billing disputes, double debits, and refunds; provided outbound customer feedback within turnaround time.. Migrated customer contracts and split/combined customer bills.. Updated payment methods and requested payment allocations from finance.

Answered phone calls, updated customer information, and transferred calls to relevant departments.. Logged notes and cases to the back office and explained customer statements.. Processed SIM swaps and troubleshot system network issues.