Lesego - Customer Service Professional with 3 years in Retail and Hospitality

Skilled in providing outstanding customer service and resolving inquiries effectively.

Experienced in promoting and selling products, contributing to sales growth and customer acquisition.

Proficient in conveying information clearly and effectively to diverse audiences.

Adept at managing inventory and visual merchandising to optimize product presentation.

Trained in first aid procedures and emergency response protocols to ensure safety.

Greet customers and provide friendly, respectful service.. Take accurate food orders at the counter and drive - thru.. Answer menu questions and suggest meals, combos or add-ons.. Process cash, cards and digital payments correctly.. Prepare chicken, sides & beverages to company standards.. Operated fryers, warmers and kitchen equipment correctly.. Follow food safety, sanitation and temperature control procedures.. Package orders accurately and ensure timely delivery to customers.

Providing excellent customer service, ensure customer satisfaction & helping customers find the right products.. Maintaining a neat and organized store environment, stocking shelves & promoting Adidas products.. Working in a fast-paced retail environment, which may require flexibility to work weekends & holidays.

Promoted and processed the Ackermans Store Cards for retail customers, achieving an average of 30 accounts per week while maintaining compliance with KYC regulations.. Cross sold Hollard insurance policies and personal loan products, contributing to a 12% increase in monthly ancillary sales revenue.. Managed end-to-end application cycles, including data entry, credit checks and documentation, ensuring a 95% approval rate for qualified applicants.. Collaborated with store management to meet and exceed weekly sales targets, regularly reporting performance metrics to senior supervisors.