Con experiencia en interpretación médica, atención al cliente y soporte administrativo, Lina destaca por su precisión, empatía y compromiso con la confidencialidad. Su trayectoria en entornos de salud y servicios la hace una candidata ideal para roles que requieren comunicación efectiva y gestión de atención.
Capacidad para interpretar diagnósticos, tratamientos y instrucciones médicas con precisión en tiempo real.
Habilidad para resolver consultas y problemas de clientes, garantizando su satisfacción y fidelidad.
Experiencia en manejo de llamadas de emergencia y situaciones legales con precisión y empatía.
Organización eficiente de agendas, citas y soporte administrativo en entornos de salud y servicios.
Interactive Contact Center (ICC) – PROPIO Campaign
Delivered real-time medical interpretation between providers and Spanish-speaking patients.. Interpreted diagnoses, treatment plans, and follow-up instructions with accuracy.. Maintained confidentiality and professional standards in sensitive communications.
Teleperformance Colombia
Provided medical interpretation for U.S. hospitals and clinics.. Assisted in emergency (911) and legal-related communications.
Sitel Colombia (Foundever)
Assisted customers with shipment tracking, claims, and delivery coordination.. Maintained customer satisfaction through effective issue resolution.
Alorica Colombia
Managed customer accounts related to lease-to-own financial products.. Processed payments and clarified account balances and terms.. Resolved billing concerns and provided policy explanations.
Secondary Education
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Capacidad para mantener la confidencialidad y seguridad en la comunicación y manejo de información médica.
Paricus
Assisted low-income customers with enrollment and device activation.. Supported SIM card setup, service troubleshooting, and data services management.. Provided empathetic and solution-oriented support.
Virtual Podiatry Partners
Managed inbound and outbound calls for podiatry clinics.. Scheduled, rescheduled, and cancelled patient appointments.. Coordinated clinic calendars and verified patient information.. Maintained HIPAA-compliant communication standards.. Assisted patients with appointment-related inquiries and administrative support.
