Luz - English Teacher with 10+ years in Education and Customer Service

Puebla, Puebla, Mexicoen

Taught English at primary school level, developing tailored teaching materials.

Provided customer support at a contact center, managing call coding and CRM data entry.

Publicado en CazVid

Resumen

Experienced in teaching English and providing customer support, proficient in Microsoft Office and communication skills.

Logros Clave

Utilized multiple Microsoft Office tools to create educational content and manage communications.

Habilidades

Teaching EnglishIntermediate

Delivered English language instruction across various student levels and created didactic materials.

Customer ServiceIntermediate

Handled customer inquiries via phone, managed data entry, and used CRM tools effectively.

Microsoft Office SuiteAdvanced

Extensive experience using Word, PowerPoint, Outlook, OneNote, OneDrive, and Teams for professional documentation and communication.

Communication SkillsAdvanced

Applied strong communicative abilities in teaching and customer interactions to ensure clarity and engagement.

Experiencia

Profesora de Inglés

Escuela Primaria Luis Córdova Reyes

Agosto 2024 - Diciembre 2024

Impartir clases de Lengua extranjera (Inglés) en distintos niveles., Creación de materiales didácticos.

Agente Telefónico

TyT Contact Center

Enero 2025 - Junio 2025

Portabilidad a otra compañía telefónica., Registro de información en el sistema., Codificación correcta de las llamadas recibidas., Uso de herramientas CRM y base de datos de la compañía., Contacto telefónica a clientes para brindar servicios.