Mario - Customer Service & Sales Specialist with 6+ years in client engagement

Delivered customer support through various channels, ensuring quality service.

Engaged in upselling, promotional campaigns, and developing sales pipelines.

Provided technical assistance, network troubleshooting, and system setup.

Utilized CRM systems for coordinating healthcare campaigns and outreach.

Facilitated communication with clients and healthcare providers, including translation tasks.

Worked on two healthcare outreach campaigns for WellCare members., Contacted members to provide information about their health insurance benefits., Conducted preventive care outreach calls to inform members about necessary exams., Coordinated directly with primary care providers to schedule medical...

Boosted brand awareness and implemented promotional campaigns., Increased sales by offering advice on purchases and promoting additional products., Answered calls, took messages, and transferred calls to the correct individuals.

Responded to customer inquiries and provided technical assistance over the phone., Diagnosed and troubleshot network issues., Created user accounts and assigned permissions., Installed and configured operating systems and applications., Monitored system performance to identify potential issues.

Helped customers with requests regarding hotel reservations., Assisted customers in translating requests to the property., Fielded customer service inquiries and calls from customers.

Boosted brand awareness and implemented promotional campaigns., Increased sales by offering advice on purchases and promoting additional products., Completed daily cold calling and outreach to build a sales pipeline.

Quoted prices and credit terms to prepare sales contracts., Provided customer service for inbound and outbound calls., Collaborated with team members to resolve issues.

Engaged with customers to build rapport and lasting relationships., Provided superior service to customers by responding to requests and inquiries., Trained and developed new sales team associates.