Experienced in customer support across telecom and hospitality sectors with skills in social media management and team collaboration.
Provided technical and general support to customers in telecom and hospitality settings.
Facilitated clear communication with customers, colleagues, and stakeholders through various channels.
Created and analyzed social media content, scheduled posts, and monitored engagement metrics.
Handled case management, coordinated appointments, and maintained schedules for community projects.
Telus International
Customer service to more than 300 weekly customers, Resolve doubts about credits Scores, Communication with customers and banks
IntouchCX
Customer service, calls and messages to more than 100 weekly customers, Remotely, Case management, House reservations for home rental app, Manage guest complaints and mediate with hosts, Team support helping co-workers with questions about different cases and checking their hold time live.
Arquitectos y Constructores
Create posts of upcoming projects on Social Media, Checking insights, Create meetings and update schedules, Manage appointments from potential clients
High School
Communication degree
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Assisted team members with case questions and monitored live hold times to improve team workflows.
