Ana - Customer Service & Business Development Professional with 2+ years of client-focused experience

Applied active listening and communication skills to address customer needs effectively.

Utilized CRM tools and data entry skills to support sales and customer support processes.

Generated leads, closed sales, and managed customer onboarding procedures.

Certified in Microsoft Word and Excel, used Google Spreadsheet and Canva for reporting and presentation tasks.

Data entry for each interaction with customers., Conduct research according to each customer need, to provide proper and efficient solutions., Advocate for customer satisfaction using active listening, efficient communication, proper time management, and multitasking., Usage of basic mathematical knowledge for specific procedures and typing skills.

In charge of generating leads, designing content creation, and weekly action plans., Closing sales., Provide customer support and execute onboarding processes with product training for closed clients and designing customer follow-up procedures to ensure a good and long-term customer relationship., Data entry on CRM tools., Managing calendar for daily meetings and creating weekly reports with Google Spreadsheet and Canva.