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Miguel
Risk Analyst with 5+ years in financial and payment sectors
Contacto
Competencias
Applied issue investigation, research, and due diligence to identify and mitigate risks.
Conducted in-depth investigations of transactions and claims, ensuring compliance and resolution.
Developed rapport with clients and prepared detailed reports for management review.
Ensured adherence to regulatory requirements through policy reviews and risk assessments.
Collaborated with cross-functional teams to support risk management initiatives.
Educacion
Idiomas
Resumen
Experienced in assessing transaction risks, conducting investigations, and managing collections within financial services.
Logros Clave
- Assessed patterns and suspicious behaviors in card transactions at Webhelp (Cash App).
- Supported business continuity planning through risk assessments and mitigation recommendations.
- Reduced bad debt losses as Collections Agent by monitoring accounts and fostering client relations.
Experiencia
Risk Analyst
Assessment of patterns and suspicious behaviors in card transactions., In-depth investigation of claims related to undelivered goods and services., Constant monitoring of unusual activities in cash withdrawals at ATMs., Identifying legal and coherent reasons that support the resolution of a specific transaction dispute., Ensured adherence to regulatory requirements by conducting regular reviews of policies, procedures, and controls related to risk management practices within the organization., Supported business continuity planning efforts by conducting risk assessments for critical processes, identifying areas of vulnerability and recommending appropriate mitigation measures.
Collections Agent
Reduced bad debt losses through proactive collection efforts and accurate account monitoring., Prepared detailed reports on collection activities, identifying trends or areas requiring additional attention for management review., Developed positive rapport with clients through professionalism and empathy, fostering long-term relationships and preventing potential legal disputes.