Moral - Seller Support Specialist at Takealo[link hidden]

Exceptional ability to address client needs, resolve issues promptly, and foster positive relationships.

Strong verbal and written skills ensuring clear, effective exchanges with stakeholders and clients.

Proficient in analyzing data to inform decisions and improve operational processes.

Skilled in managing stock accuracy, cycle counting, and warehouse organization for optimal inventory management.

Providing first-line support to sellers via email and internal support systems, resolving issues related to listings, orders, payments, returns, and account health.. Investigating and troubleshooting complex seller concerns in collaboration with cross-functional teams, including Operations, Finance, and Logistics.. Educating sellers on platform policies, tools, and best practices to help optimise their performance and compliance.. Monitoring key performance indicators and proactively identifying opportunities to improve seller satisfaction and reduce support tickets.. Documenting support trends and contributing to the development of internal knowledge bases and process improvements.

Performed end-to-end warehouse tasks including receiving, picking, packing, checking and dispatching of stock.. Conducted quality and quantity checks on incoming goods to ensure accuracy and condition of stock.. Managed inbound and outbound stock movements using warehouse management systems and established procedures.. Coordinated with suppliers and transport teams to support on-time deliveries and collections.. Maintained strict compliance with standard operating procedures (SOPs) and workplace safety standards.. Supported hazard identification activities and contributed to continuous improvements in warehouse safety practices.

Received and verified incoming stock against order requirements, checking SKU, quantity and product condition.. Sorted, organised and stored inventory on shelves to maintain orderly and accessible stock areas.. Prepared goods for dispatch, ensuring accurate order picking, packing and labelling in line with order specifications.. Assisted with inventory control activities and general warehouse organisation to support efficient operations.. Operated forklift and reach truck to stack large bulk products and assist with safe loading and offloading of goods.